Some help suggests to turn off the heart rate monitoring.
Fitbit alta hr green lights always on.
Setting heart rate to off and sync after does not help.
I am having the same issue.
My alta rebooted but the lights are staying on.
Green lights are constantly on.
I have turned off the heart rate option and the green light remains solid.
I have had this fitbit since may and until 2 days ago the green light would turn off when not being worn.
Cd2017 welcome to the fitbit community i hope you re doing well.
It s recommended to wear it tightly but not too tight but if you want to turn it off you can go to fitbit your watch top right heart rate an.
The green light on the back of the device keeps flickering i would like the option to turn this off its a bit distracting knowing it is there.
I got my charge hr one week ago or so have been using it almost 24 7 and am quite happy with it despite a few quirks the device totally crashed once after i synced it with my iphone and the only way to revive it was to plug in that damn proprietary cable.
The green sensor lights never go off whether i am wearing my fitbit or not.
If this isn t the case you can also try changing the setting to off sync your tracker then change it back to auto additionally to restarting it.
It was a gift so i do not know if they replace it hopefully they do.
Ensure the always connected option in the fitbit app is on.
I have tried to sync it three times with the setting for the hr switched to off or on auto but neither makes a difference.
It is my hope that an update is released soon to correct this issue.
Now it s on constantly and drains the battery.
It is still on at night because it will track your sleep better.
Restart does not help.
My alta hr has a solid green light whether i am wearing it or not.
The light is the heart rate sensor.
I have rebooted my device by plugging it into the charger and tapping the button on the cord 3 times.
It looses charge in less than 24 hours.
Charge hr green lights always on.
I have been reading your help fourms and i see that the blinking green light is a issue with a few fitbit products.
This is draining the battery within 12 hours.
The lights will begin flashing simultaneously.
Any advice would be appreciated.
And yes i have reset the fitbit hr several times and having no affect.
The green lights on my alta hr are on constantly.
Like usaf larry said the green lights are part of the heart rate sensor and will be on all the time if you have the on setting for the hr.
To do this.
Battery troubleshooting shouldn t be the area to look.
I tried many times.
Waiting now for response from support.
I have the same problem with my alta hr.
Thr solid green light is very disruptive to my sleep.